The largest aviation group in Africa, Ethiopian Airlines has introduced a mobile app and chatbot-assisted shipment tracking service to improve cargo customers’ experience.
According to a press statement released by the airline, the mobile app, which is now available for both Android and iOS, will bring expediency to Ethiopian Cargo and Logistics Services customers through a series of self-service features including cargo tracking ,flight schedule checking and charter requesting at the swipe of a finger, while the Ethiopian Chatbot allows customers to access up-to-date information and track their shipment on Messenger and Telegram.
“As a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips,” expressed Ethiopian Airlines Director Group Integrated Marketing Communications, Miretab Teklaye.
“As the number of mobile apps and messaging platforms users grows globally, we will leverage our in-house digital capabilities to further elevate customers’ experience by taking our digital service to the platforms of their choice,” added Teklaye.
Telegram users can access Ethiopian Chatbot using @ethiopian_chat_bot while Facebook/Messenger users can access it at https://www.facebook.com/etchatbot/.