King Shaka Airport in Durban has been named as the best airport in Africa for 2019, handling between 5- 15 million passengers.
This 2019 Airport Service Quality award is courtesy of the Airports Council International (ACI) World, the only global trade representative of the world’s airport authorities.
“The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers,” read a statement released by the ACI on March 9, 2020 in Montreal, Canada.
The statement adds that his year, 140 awards have been won by 84 individual airports, which is the largest ever number of recipients.
Three more airports from South Africa, which are George, Kimberley and Upington International Airports have also received awards under the airports that handle under 2 million passengers’ category.
Mohammed V International Airport in Casablanca, Morocco also received in award in the category of airports that handle between 5 and 15 million passengers, which King Shaka also falls under.
Regular winners of the award this year included Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson, Aeroporto di Roma-Fiumicino among many whilst first time recipients included Kotoka International Airport in Accra, Ghana, Mangalore Airport in Mangalore, India), Stockholm-Bromma Airport in Stockholm, Sweden and more.
According to the ACI, the Awards are based on the internationally reputable Airport Service Quality (ASQ) programme which assesses passengers’ satisfaction across 34 key performance indicators.
“In 2019, more than half of the world’s 8.8 billion travelers passed through an ASQ airport.”
